Question 1

Can I pack all the items myself?

Accepted Answer

Yes, you can pack your belongings yourself. However, we strongly recommend following proper packing standards to protect your items during handling and transport. If items are not packed securely, the risk of damage increases and in some cases we may not be able to accept them for transport. For guidance, please see How to Pack Your Belongings or Professional Packing.

Question 2

How should I pack my belongings correctly?

Accepted Answer

You should use strong boxes, protective cushioning, secure sealing tape, and wrap fragile items individually. Larger furniture should be dismantled where possible, and soft items such as clothes, bedding, and textiles can be packed efficiently using vacuum bags. If you are unsure how to prepare your shipment, please read How to Pack Your Belongings.

Question 3

Should I choose professional packing?

Accepted Answer

Professional packing is a very good option if you are moving internationally, shipping fragile items, or want to reduce stress and save time. We use suitable packing materials and methods to protect furniture, glassware, artwork, electronics, and other delicate items. You can read more on our Professional Packing page.

Question 4

How should I mark my boxes and cargo?

Accepted Answer

Your boxes should be marked clearly with the sender and recipient details, the total number of packages, and the package number, for example 1 of 5 or 2 of 5. Fragile items should also be marked with handling instructions such as Fragile, This Side Up, Do Not Stack, or Keep Dry. Clear marking helps prevent confusion and supports safer handling during the move.

Question 5

What documents are usually needed for an international move?

Accepted Answer

The required documents depend on the countries involved and the type of shipment, but in most cases you will need identification documents, destination-related documents where required, and a detailed packing list or inventory. Customs authorities often require shipment details to verify what is being imported. You can read more on our Essential Information page.

Question 6

Can I send my belongings without any documents?

Accepted Answer

Usually not. Proper documentation is normally required for customs clearance, security checks, and verification of the goods being shipped. Missing documents can cause delays, additional charges, or other complications. For more information, please visit Essential Information.

Question 7

Can you help with customs clearance documents?

Accepted Answer

Yes, we can. We help prepare and organize the documents needed for customs clearance for shipments we handle. This makes the process smoother and helps reduce the risk of delays. You can find more information on International Removals and Essential Information.

Question 8

What items are forbidden or restricted in personal shipments?

Accepted Answer

Some items are restricted or prohibited, depending on the destination country. These may include alcohol, tobacco, certain medicines, drugs, some cosmetics and perfumes, precious stones, food products, and cultural property without the proper documentation. Because rules vary by country, we always recommend checking in advance. For more details, see Essential Information.

Question 9

What personal belongings can usually be transported?

Accepted Answer

In most cases, we can transport used household goods and personal belongings such as furniture, clothing, kitchen items, books, toys, sports equipment, and many everyday household items. Acceptance depends on the destination country, customs rules, and whether the items are packed properly for transport. If you are unsure about a specific item, please contact us.

Question 10

Can I move personal belongings without a detailed packing list?

Accepted Answer

For international moves, a detailed packing list is usually required or strongly recommended. It helps customs authorities verify the contents of the shipment and can help avoid delays during clearance. It also makes the moving process more transparent and organized. You can read more on Essential Information.

Question 11

What fees may apply when moving internationally?

Accepted Answer

Depending on the route and type of shipment, costs may include packing, loading, transport, insurance, customs duties and taxes, customs clearance, port or terminal handling, storage, inspection charges, destination services, and administration fees. Some personal expenses, such as visas, travel costs, or currency conversion costs, are usually separate. If you want a tailored estimate, please get a quote.

Question 12

Should I insure my shipment?

Accepted Answer

Yes, we strongly recommend insuring your shipment, especially for international moves and higher-value belongings. Carrier liability is usually limited, so additional insurance provides better financial protection against loss or damage during transit. You can estimate the cost using our Insurance Cost Calculator.

Question 13

How is the moving cost calculated?

Accepted Answer

The moving cost depends mainly on the volume of your shipment, the route, the service level you choose, and any additional requirements such as packing, storage, or customs handling. If you would like to estimate the size of your move first, you can use our Volume Calculator. You can also submit your details through Get a Quote for a tailored estimate.

Question 14

How long does an international move usually take?

Accepted Answer

Transit time depends on the route, the transport method, customs procedures, and whether any additional services such as storage or destination handling are needed. Some moves can be completed relatively quickly, while others take longer due to distance or customs formalities. The best way to get a realistic timeframe is to send us your move details.

Question 15

How do I get an accurate quote for my move?

Accepted Answer

The best way is to send us your move details through our Get a Quote page. If you are not sure about the volume of your belongings yet, you can first use our Volume Calculator.

Question 16

What size shipments do you handle?

Accepted Answer

We handle both smaller shipments and full household moves. Whether you are moving a few items, a partial household, or relocating an entire home, we can help you find the right solution. You can read more on our International Removals page.

Question 17

How can I contact you?

Accepted Answer

You can contact us through our Contacts page and we will be happy to help you with your move.

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